Timeframe: Returns or exchanges are accepted within 30 days of the original purchase date. The item must be in its original, unused, and resalable condition.
Condition Requirement: All items must be returned with original tags attached, in the original packaging, and with all accessories included. We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items: For hygiene and safety reasons, certain items such as final sale goods, personalized products, and intimate apparel are not eligible for return or exchange unless defective.
Refund Method: Approved returns will be refunded to the original payment method used for the purchase. Please note that any third-party transfer fees incurred during the refund process are the responsibility of the buyer.
Processing Time: Please allow 5-10 business days for us to receive and inspect your return. Once approved, refunds are typically processed within 5-7 business days. The timing of the credit appearing on your statement depends on your financial institution.
Return Shipping: Customers are responsible for the cost and risk of return shipping unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable and insured shipping service.
Exchanges: To exchange an item for a different size or color, please contact us via the customer service phone number. Exchanges require direct phone confirmation and authorization from the customer before a replacement item is shipped.
Incorrect/Missing Items: If you received an incorrect, defective, or damaged item, please contact us immediately via phone. Do not return the item without prior authorization, as this will delay the resolution process.